YOUR CANCELLATION AND REFUND RIGHTS IF YOU ARE A CONSUMER

• 1. This clause only applies if you are a consumer
• • 1.1 If you are a consumer, you have a legal right to cancel a Contract for Products which have not been manufactured to your specifications during the period set out below in clause 1.3. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product which we have not manufactured to your specification, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office.
  • 1.2 The nature of our business means that many of our Products are manufactured to your specifications upon receiving your order (Made to Measure Products). The cancellation right set out in clause 1.1 does not apply to Made to Measure Products. Made to Measure Products include all Products for which you have supplied measurement details with the exception of white or cream Velux blinds.
  • 1.3 Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation, which is when the Contract between us is formed. If the Products have already been delivered to you, you have a period of 7 (seven) working days in which you may cancel, starting from the day after the day you receive the Products. Working days means that Saturdays, Sundays or public holidays are not included in this period.
  • 1.4 To cancel a Contract, you must contact us in writing by:
    • (a) sending an e-mail to info@blocblinds.com;
    • (b) sending a letter to our address as set out at the commencement of these Terms; or
    • (c) contacting our Customer Services telephone line on (+44) 028 7964 4922
  • 1.5 You may wish to keep a copy of your cancellation notification for your own records.
  • 1.6 You will receive a full refund of the price you paid for the Products and any applicable delivery charges you paid for. We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which we received your notice of cancellation as described in clause 1.4. If you returned the Products to us because they were faulty or mis-described, please see clause 1.6.
  • 1.7 If you have returned the Products to us under this clause 9 because they are faulty or mis-described, we will, on receipt of reasonable photographic or other evidence of such fault or mis-description refund the price of a defective Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
  • 1.8 We will refund you on the credit card or debit card used by you to pay.
    • (a) If the Products were delivered to you:
    • (b) you must return the Products to us as soon as reasonably practicable;
    • (c) unless the Products are faulty or not as described (in this case, see clause 1.6), you will be responsible for the cost of returning the Products to us.
  • 1.9 you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.
  • 1.10 Details of your legal right to cancel and an explanation of how to exercise it are provided in the Dispatch Confirmation.
  • 1.11 As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by the returns policy in this clause 9 or these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.